FAQs

1. Do I need to have an account to place an order?

No. You can place an order as a guest without creating an account.

However, creating an account makes it easier to:

• Check out faster

• View your order status and order history

• Receive updates about new arrivals and special promotions

2. How do I know if my order has been successfully submitted?

After successfully placing your order, you will receive an order confirmation email containing your order number and purchase details.

If you do not see the confirmation email, please check your spam or junk folder.

3. What payment methods do you accept?

We accept major credit cards, including MasterCard, Visa, American Express, and Discover, as well as PayPal and Apple Pay.

Available payment methods may vary depending on your location and will be displayed at checkout.

4. How secure is my online order?

We take the security of your personal and payment information seriously. Our website uses SSL encryption to help protect information transmitted during checkout.

Payment information is securely processed through our payment service providers and is not directly stored by STAYGLOWCO.

5. Is it safe to use my credit card on your website?

Yes. Payments are processed through secure third-party payment gateways designed to protect your payment information.

For additional security, your bank or card issuer may require verification before approving your transaction.

6. How do I pay using PayPal?

If PayPal is available at checkout, select it as your payment method. You will be redirected to PayPal to securely log in and complete your payment.

After your payment is confirmed, you will be redirected back to our website.

7. Are there any exchange rates or currency conversion fees?

Our transactions are processed in US Dollars (USD).

If your card or payment account uses another currency, your bank, card issuer, or payment provider may convert the transaction according to its applicable exchange rate. Any currency conversion fees are determined by your payment provider.

8. When can I expect to receive my order?

Most orders are processed within 3–7 business days after payment is confirmed.

Once your order has been shipped, estimated delivery usually takes 7–14 business days, depending on your destination, carrier, customs clearance, public holidays, weather conditions, and other factors.

Processing time and shipping time are separate. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

9. How can I track my order?

Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking information, if tracking is available.

Tracking information may take a few business days to update after the package has been handed over to the carrier.

If your tracking information has not updated for several days, please contact us at  support@stayglowco.com with your order number.

10. Which countries do you ship to?

STAYGLOWCO ships women’s jewelry and fashion accessories to many countries and regions worldwide.

Available shipping destinations are determined at checkout. If your destination is not available at checkout, we are currently unable to ship to that location.

For questions about shipping availability, please contact us at support@stayglowco.com.

11. What are your shipping rates?

Our Standard Shipping rates are:

• Orders under USD 69.99: USD 6.99

• Orders of USD 69.99 or more: Free Standard Shipping

• Expedited Shipping: USD 9.90, where available

Final available shipping methods and costs will be displayed at checkout before payment.

12. What should I do if an item is missing, damaged, or incorrect?

If you receive a missing, damaged, defective, or incorrect item, please contact us at support@stayglowco.com.

Please provide your order number and clear photos showing the item and the issue so our customer service team can review your request.

If we confirm that the issue was caused by our error, we will provide an appropriate solution, which may include a replacement, reshipment, or refund.

13. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us at support@stayglowco.com as soon as possible.

We will do our best to accommodate your request if your order has not yet been processed or shipped. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

14. How can I change my shipping address?

If you notice an error in your shipping address, please contact us at support@stayglowco.com as soon as possible.

If your order has not yet been shipped, we will do our best to update the address. Once the order has been shipped, we may not be able to change the delivery address.

Please make sure your shipping information is complete and accurate before placing your order.

15. What is your return and refund policy?

You may request a return within 14 calendar days of receiving your order.

Jewelry may be tried on, but returned items should be in good condition without significant signs of wear, damage, alteration, or missing parts.

For complete information regarding eligibility, return shipping costs, exclusions, and refunds, please refer to our Return & Refund Policy.

If you have additional questions, please contact us at support@stayglowco.com.

16. How do I return an item?

Please contact us at support@stayglowco.com before returning any item.

Include your order number and the reason for your return. Our customer service team will provide you with the applicable return instructions and return address.

Please do not send an item back before receiving official return instructions from us.

17. Is my personal information kept private?

We take the privacy of our customers seriously. Personal information you provide to us is handled in accordance with our Privacy Policy and applicable requirements.

We do not sell or rent your personal information to third parties. Information may be shared with service providers when necessary to process payments, fulfill orders, deliver packages, provide customer service, or comply with legal obligations.

For more information, please refer to our Privacy Policy.

Still Have Questions?

If you need help with an order, product, shipping, return, or other issue, please contact our customer service team:

Email: support@stayglowco.com

We strive to respond within 24 hours on business days and within 48 hours on weekends or public holidays.